Fresh thinking and experience-based advice that solves problems and reduces harm, from the compassion innovator CTV News chief anchor Lisa LaFlamme called “another modern thinker who can save lives.

“We need a massive national effort to rethink how we can create a more compassionate and caring society.
  Kathleen Finlay writing in Healthy Debate

Turning kinetic compassion™ into reality.

Kathleen Finlay provides advice and consultations to private organizations and public bodies for building institutional compassion and reducing the risk and cost of emotional harm.  She works to mitigate conditions that give rise to gender-based violence and workplace abuse, conducts trauma-informed investigations and crisis management services, and provides innovative strategies to strengthen the delivery of mental health services and suicide prevention.  Her work has been recognized and cited in the world’s leading media platforms, by scholarly experts and by governments and lawmakers across Canada.


From universities to giant fulfillment centres and across the Canadian military and RCMP, organizations are grappling with how to respond to the rising demand for a more caring business model that puts compassion front and centre. Some companies and public institutions are even looking at creating the position of chief compassion officer, which is something I have long advocated.” Kathleen Finlay writing in the Hill Times.


Building on a knowledge base of lived experiences.

For more than a decade, victims of gender-based harm, emotional distress and medical errors in the healthcare setting have reached out to Kathleen to share their stories and seek her advice and support. It is this unique knowledge base of thousands of lived experiences that gives Kathleen an unparalleled perspective on the frequent causes of emotional harm, and what is needed to build a true healing culture of compassion.


When I use the word compassion, I don’t mean the typical “we’re with you” and “you’re not alone” platitudes politicians are quick to serve up. The compassion I’m calling for is kinetic; it proactively seeks to avoid inflicting harm in the first place, provides demonstrable healing when it occurs and applies innovative leadership in answering society’s wider caring calls. Kathleen Finlay, writing in  Healthy Debate.

Using innovation as a problem-solving tool.

Kinetic compassion isn’t just good for people. It’s also good for business. In the post-pandemic era, a new premium is being placed on organizations that value physical and emotional well-being and foster a compassionate culture.

The best organizations are working hard to find ways that make a difference in reducing harm and delivering the support their stakeholders need. Kathleen has made that kind of difference.  Her call for a federal initiative to address gaps in women’s healthcare and treatment of victims of sexual violence resulted in the commitment of a national action plan by the Canadian government. Her anti-harassment recommendations were adopted into amending legislation for Bill C-65 in 2019. With the arrival of Covid-19, Kathleen’s public advocacy resulted in the creation of new mental health initiatives by the federal government. Her proposal to bring a life-saving innovation in technology to suicide prevention was endorsed unanimously by Canada’s House of Commons in 2020.

For the post-pandemic era, Kathleen has called for a national initiative to build a true 21st century compassion infrastructure. Her work and ideas are frequently cited by MPs and senators and she appears regularly in the media and in op-ed pages.

It is for good reason that CTV News chief anchor Lisa LaFlamme described Kathleen as “another modern thinker who can save lives.”  She combines a proven capacity for innovative thinking and trail-blazing policy initiatives with a rare perspective of the actual lived experiences of survivors who have shared them. These skills can be an invaluable asset to an organization any time, and all the more in this new epoch when compassion is valued more than ever. 



Simply put, the compassion that governments and public leaders have so often asserted is essential to seeing us through this pandemic has been shamefully denied to the poorest, oldest and least resilient in our society. The lessons of this experience should be taken as a cautionary tale about what happens when what I call “compassion guardrails” are ignored in the development of public policy – or were never there in the first place.” Kathleen Finlay, in a submission to the Senate Standing Committee on Science, Social Affairs and Technology.

ZeroHarmNow Advisors acknowledges that we are on the traditional territory of many nations including the Mississaugas of the Credit, the Anishnabeg, the Chippewa, the Haudenosaunee and the Wendat peoples and is now home to many diverse First Nations, Inuit and Métis peoples. Toronto is covered by Treaty 13 signed with the Mississaugas of the Credit, and the Williams Treaties signed with multiple Mississaugas and Chippewa bands.

Kathleen Finlay’s Advocacy Clinics